tag:status.blastiq.com,2005:/historyBlastIQ Status - Incident History2024-03-29T16:23:37+11:00BlastIQtag:status.blastiq.com,2005:Incident/203240872024-03-22T12:13:49+11:002024-03-22T12:20:14+11:00BlastIQ Cloud partial outage<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:13</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:46</var> AEDT</small><br><strong>Identified</strong> - We're currently experiencing a temporary delay in processing new data due to an issue with the hole service. We're working on a fix. No data will be lost during this time.</p>tag:status.blastiq.com,2005:Incident/198472012024-01-27T23:30:00+11:002024-01-28T09:10:48+11:00Issues with BlastIQ login<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>23:30</var> AEDT</small><br><strong>Resolved</strong> - A partial outage was experienced with the BlastIQ login. The issue has been resolved. However, the root cause is still being investigated.</p>tag:status.blastiq.com,2005:Incident/188949602023-10-24T13:00:23+11:002023-10-24T13:00:23+11:00BlastIQ™ Mobile October Hotfix Release 1.20.234<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:37</var> AEDT</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/24247272725529</p>tag:status.blastiq.com,2005:Incident/187717002023-10-13T11:30:04+11:002023-10-13T11:30:04+11:00Issues signing in to support portal<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:30</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:27</var> AEDT</small><br><strong>Investigating</strong> - We are investigating issues being experienced with login for https://support.blastiq.com</p>tag:status.blastiq.com,2005:Incident/187707072023-10-13T11:25:27+11:002023-10-13T11:25:27+11:00Issue with site invitations<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:25</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:47</var> AEDT</small><br><strong>Investigating</strong> - An issue has been identified with the site invitations admin feature.<br />Invitations will be delayed until the issue is resolved.</p>tag:status.blastiq.com,2005:Incident/186073902023-09-28T13:00:14+10:002023-09-28T13:00:14+10:00BlastIQ™ Mobile September Release 1.20<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>14:13</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/22651461415193</p>tag:status.blastiq.com,2005:Incident/183159662023-08-31T13:00:24+10:002023-08-31T13:00:24+10:00BlastIQ™ Mobile August Release 1.19.139<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:34</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/21335311909401</p>tag:status.blastiq.com,2005:Incident/178296782023-07-13T12:00:41+10:002023-07-13T12:00:41+10:00BlastIQ™ Mobile Release 1.18.39<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:35</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains improvement and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/20561200941337</p>tag:status.blastiq.com,2005:Incident/177587912023-07-05T12:00:26+10:002023-07-05T12:00:26+10:00BlastIQ™ Mobile Release 1.18.13<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/20074260546713</p>tag:status.blastiq.com,2005:Incident/176610962023-06-26T11:00:12+10:002023-06-26T11:00:12+10:00BlastIQ™ Mobile Release 1.17.265<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>16:24</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and improvements.<br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/19899832474905</p>tag:status.blastiq.com,2005:Incident/174396482023-06-02T11:30:15+10:002023-06-02T11:30:15+10:00FRAGTrack™ website v4.15 release<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:02</var> AEST</small><br><strong>Scheduled</strong> - FRAGTrack™ website v4.15 update will be released. During this time some users may experience interrupted service to the website and API.</p>tag:status.blastiq.com,2005:Incident/172488772023-05-16T12:01:20+10:002023-05-16T12:01:20+10:00BlastIQ™ Mobile May Release 1.17<p><small>May <var data-var='date'>16</var>, <var data-var='time'>12:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:55</var> AEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:51</var> AEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:50</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/18315579187865</p>tag:status.blastiq.com,2005:Incident/166021932023-03-25T10:00:15+11:002023-03-25T10:00:15+11:00SHOTPlus™ Beta Release 6.14.1 - Blasthole Data Refactor<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:53</var> AEDT</small><br><strong>Scheduled</strong> - SHOTPlus™ has undergone a refactor of its underlying blasthole data structure. Due to this refactor, following the release of SHOTPlus™ Beta 6.14.1, backwards compatibility of SHOTPlus™ files may be affected. More information can be found here: https://support.blastiq.com/hc/en-us/articles/16087110268569 and here: https://support.blastiq.com/hc/en-us/articles/16706499384729</p>tag:status.blastiq.com,2005:Incident/164868982023-03-20T15:01:10+11:002023-03-20T15:01:10+11:00FRAGTrack™ Website v4.11 release<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:13</var> AEDT</small><br><strong>Scheduled</strong> - The FRAGTrack™ website v4.11 is scheduled for release. <br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/16467813798553.</p>tag:status.blastiq.com,2005:Incident/163010062023-03-01T13:15:14+11:002023-03-01T13:15:14+11:00BlastIQ™ Mobile March Release 1.16<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:15</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:02</var> AEDT</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/15125089975193</p>tag:status.blastiq.com,2005:Incident/160597182023-02-08T20:57:11+11:002023-02-08T20:57:11+11:00FRAGTrack website and API outage<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:57</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> AEDT</small><br><strong>Monitoring</strong> - The FRAGTrack website and REST API is experiencing an outage. We have identified the issue with our partner and will notify when the issue is resolved.</p>tag:status.blastiq.com,2005:Incident/149615792022-12-13T14:30:38+11:002022-12-13T14:30:38+11:00FRAGTrack v4.3 website release<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:15</var> AEDT</small><br><strong>Scheduled</strong> - The FRAGTrack website v4.3 release is scheduled for deployment to production. During this time users may experience a disruption to service when viewing the website.</p>tag:status.blastiq.com,2005:Incident/127702382022-11-10T14:45:32+11:002022-11-10T14:45:32+11:00BlastIQ™ Mobile November Release 1.15<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:45</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:27</var> AEDT</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/11560353463833</p>tag:status.blastiq.com,2005:Incident/115898182022-10-13T15:58:24+11:002022-10-13T15:58:24+11:00FRAGTrack database maintenance<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:58</var> AEDT</small><br><strong>Completed</strong> - The migration has been completed and all regression tests successful. There may be some gaps in the data until the backlog of items from the downtime are processed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:50</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> AEDT</small><br><strong>Scheduled</strong> - The FRAGTrack website and API database will be undergoing maintenance during this time. Users may experience intermittent connectivity issues during this time. All processing will be queued and processed once systems are restored. API maintenance requests may be impacted during this time and return either a 500 or 404 to the consumer.</p>tag:status.blastiq.com,2005:Incident/111888002022-09-21T11:00:11+10:002022-09-21T11:00:11+10:00SHOTPlus™ Version 6.11.2 Production Release<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>16:36</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing an update to SHOTPlus™.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/10671521926937</p>tag:status.blastiq.com,2005:Incident/107059492022-08-08T14:02:31+10:002022-08-08T14:02:31+10:00SHOTPlus™ Version 6.11.1 Production Release<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:02</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:07</var> AEST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:32</var> AEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:26</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing an update to SHOTPlus™. SHOTPlus™ version 6.11.1 contains new features, improvements, and fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/8891439546905</p>tag:status.blastiq.com,2005:Incident/107050552022-07-28T14:15:39+10:002022-07-28T14:15:39+10:00BlastIQ™ Mobile July 2022 update<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:15</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:52</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing an update with some important fixes for BlastIQ™ Mobile<br />Please see release notes here: https://support.blastiq.com/hc/en-us/articles/8688207742489</p>tag:status.blastiq.com,2005:Incident/106223052022-07-18T19:40:46+10:002022-07-18T19:40:46+10:00Partial outage of insights data<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:40</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:57</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:47</var> AEST</small><br><strong>Investigating</strong> - New data is currently unavailable within BlastIQ dashboards, All dashboards are currently functional.</p>tag:status.blastiq.com,2005:Incident/104691312022-07-07T15:00:42+10:002022-07-07T15:00:42+10:00BlastIQ™ Mobile June 2022 Release 1.14.187<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:22</var> AEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ™ team will be releasing a new version of BlastIQ™ Mobile that contains new features and bug fixes.<br /><br />Please refer to the release notes here: https://support.blastiq.com/hc/en-us/articles/8164378092185</p>tag:status.blastiq.com,2005:Incident/101106452022-06-01T15:31:35+10:002022-06-01T15:31:35+10:00BlastIQ™ Mobile June 2022 Hotfix<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:31</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:51</var> AEST</small><br><strong>Scheduled</strong> - The BlastIQ team will be releasing a patch with some important fixes for BlastIQ™ Mobile<br />Please see release notes here: https://support.blastiq.com/hc/en-us/articles/7050969084953</p>