FRAGTrack boundaries not displaying correctly for some users.

Incident Report for BlastIQ

Resolved

FRAGTrack boundary generation is occurring as expected.
Posted Apr 19, 2021 - 07:25 AEST

Update

We are continuing to monitor for any further issues.
Posted Apr 19, 2021 - 07:24 AEST

Update

FRAGTrack boundary generation is occurring as expected.
Posted Apr 19, 2021 - 07:24 AEST

Monitoring

Fixes have been implemented and boundaries are currently being re-generated where applicable, results are being monitored.
Posted Apr 13, 2021 - 08:42 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 07, 2021 - 12:12 AEST

Investigating

This incident affects some customers that are not seeing the expected boundaries when filtering results. It is currently being investigated.
Posted Mar 31, 2021 - 09:56 AEDT
This incident affected: FRAGTrack™.
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